Refund policy

You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable.To return an item you must contact us first. Once we provide the RMA number you must return the item along with the RMA number within 3 days.  Please note that All returns must have an RMA#. 

DEFECTIVE PRODUCTS:
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.

Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Email to report the situation with pictures to have this solved.
Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.

Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product. 

A refund will be issued in 5 working days upon receiving the item.